Supply chain management

ECOM402 – E-Supply Chain Management
Assignment-3-(Critical Thinking)
E-Supply Chain Management
Background information:
Cloud Computing and ERP are changing the landscape of business world. For this assignment, first
explain the concept of Cloud Computing as well as understanding of ERP. Then, identify two KSA
organizations that have benefited from implementing ERP & Cloud Computing technology. These
organizations may be ones you have personal experience with or that you have identified and
studied through research. Briefly describe both organizations and then answer the following
questions for each:
Critical Question(s)
Ques-1: What technology did they implement with respect to ERP and Cloud computing
technology? And discuss why did they choose that technology? 2- Marks
Ques-2: Discuss the business factors which were evaluated prior to implementation? 1.5- Marks
Ques-3: Evaluate information deficiencies existed prior to implementation? 1.5- Marks
Ques-4: Narrate, what benefits were gained after implementing the technology? 1- Marks
Ques-5: Do the benefits associated with the technology outweigh the costs? 1- Marks
Your well-written report should be 4-5 pages in length, not including the cover and reference pages.,
In addition to your text and assigned readings. Review the grading rubric to see how you will be
graded for this assignment.
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Background information:
Saudi based organization, KSA-Ceramics (Imaginary Name), provides quality building solution in
ceramic products (porcelain tiles, sanitary wares and accessories, ceramic tiles), electric water
heaters, bathrooms fittings including baths, shower trays, mirrors, and mixers.
This organization has 50 years of experience and well-earned status for manufacturing quality and
standards both nationally and inter nationally. It installed its own plant to manufacture Electric
Water Heater in Dubai for quick delivery. It imports different accessories form different sectors of
world as per requirements. A part of Electric Water Heater, the Temperature Gauge, is imported
from India.
KSA-Ceramics has established a distribution channel that first imports the items in Riyadh and then
supplies to Dubai plant as per requirements. The ‘Temperature Gauges’ are imported by sea through
speedy and cost-effective vessels from India to maintain the prices as per customers’ demand. it
takes 20-22 days of transit from India to Riyadh to Dubai plant. It is about 14-15 days from Mumbai
port to Riyadh Dry port and 5-7 days from Riyadh to Plant at Dubai.
The demand of Electric Water Heater suddenly increased due to cessation of one of its
big competitor manufacturer of Electric Water Heater, whose owners were caught in
fraudulent case. The demand of customers of sealed organization shifted towards KSA-Ceramics. The
Operations Manager contacted the management for delivery of “Temperature Gauges” on urgent
bases of fulfil the customer demand. The management
called Supply Chain Manager to give suggestions to cope with this situation. The supply
chain manager advised to import by air for early delivery. But management refused since high cost is
involved in air shipment which increases the price of Electric Water Heater, and these high prices
would not be bearable by the customers.
Critical Question
As a Supply Chain Manager, what would you suggest to management to cope with this situation in a
cost-effective way? 5- Marks
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Your solution should include but not limited to the below mentioned areas.
• Logistics, Procurement, Supply chain Traceability,
• Quality Customer Service
• Cost Control
• Planning & Risk Management
• Collaborative Planning, Forecasting and Replenishment (CPFR)
• Supplier Relationship
• Unforeseen Delays
• Fast-Changing Markets
• Other technological aspects (Cloud Computing, ERP etc)
Guidelines for the assignment:
✓ Make sure to include the cover page with all information required. One mark will be
deducted if there is no cover page
✓ This is an individual activity critical case questions, which is part of your course
score. It requires effort, research, and critical thinking.
✓ You are required to choose any company (Saudi Company is Preferred) focusing on
the as mentioned from supply chain.
✓ Citing at least two references in support of your work is must for each part,
✓ Use font Times New Roman, 12 font size.
✓ Use 1.5 line spacing with adjust to all paragraphs (alignment).
✓ Use the footer function to insert page number.
✓ Ensure that you follow the APA style in your project and references.
✓ Total critical questions length should be between 800 to 1000 words.
✓ You must check the spelling and grammar mistakes before submitting the assignment.
✓ There will be a deduction of up-to 20% from the total grades for providing a poor
structure of assignment. Structure includes these elements paper style, free of spelling
and grammar mistakes, referencing and word count.
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