Select a retail company and describe your own experience

RLMT500 WEEK 4 DISCUSSION Week 4 Discussion Board Select a retail company and describe your own experience with returning product and the degree you were satisfied with the customer service you received. What would you do different if you were the retailer? As an alternative to your own experience, you can use the experience of someone you know or from information in library articles.

I will provide a fictional example of a retail company, “Acme Retail,” and describe a hypothetical experience with returning a product and the degree of satisfaction with the customer service received.

In this scenario, a customer purchased a television from Acme Retail and upon receiving it, found that it was damaged. They contacted Acme Retail’s customer service department to request a return and were pleased to find that the process was relatively simple and straightforward. The customer service representative they spoke with was friendly and helpful, providing clear instructions on how to return the television and assuring the customer that a replacement would be shipped out as soon as possible.

The customer was satisfied with the level of customer service they received and the ease of the return process. However, if they were the retailer, they would ensure that all products are inspected and tested prior to shipment, in order to prevent damaged products from being sent to customers in the first place. Additionally, they would consider offering a more convenient return option, such as in-store returns or providing a prepaid shipping label to make the process even more convenient for the customers.

Overall, Acme Retail’s customer service and return process were satisfactory, but with a few small improvements, it could be even better.

Discussion Board Resources

Alqahtani, A. Y., & Gupta, S. M. (2018). Money-back guarantee warranty policy with preventive maintenance strategy for sensor-embedded remanufactured products. Journal of Industrial Engineering International. doi:10.1007/s40092-018-0259-5

Sbihi, A., & Eglese, R. W. (2010). Combinatorial optimization and Green Logistics. Annals of Operations Research; New York, 175(1), 159-175. doi:10.1007/s10479-009-0651-z

Sherafati, M., & Bashiri, M. (2016). Closed loop supply chain network design with fuzzy tactical decisions. Journal of Industrial Engineering International, 12(3), 255-269. doi:10.1007/s40092-016-0140-3

W 4 Rieck-Zimmermann2013_Article_ExactSolutionsToTheSymmetricAn.pdf

W 4 Combinatorial optimization and Green Logistics.pdf

W 4 Closed loop supply chain network design with fuzzy tactical decisions.pdf

W 4 Alqahtani-Gupta2018_Article_Money-backGuaranteeWarrantyPol.pdf