M4A2 and M5A2 Human Resources

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Assignment 2: Case Study—Training Assessment

Training assessment is an important task for HR personnel. Use the Argosy University online library and textbooks to read about training assessments.

Then, consider the following scenario:

You have recently been appointed as a training manager for the southeast region of a major supermarket chain in the U.S. Your territory includes 15 retail stores. Your responsibility involves working directly with store managers and other stakeholders to develop training solutions to meet specific needs of employees in various stores. This includes, but is not limited to, performing needs assessments, determining appropriate instructional design and training delivery methods, as well as implementing and evaluating training initiatives.

Three of the stores in your territory have missed sales goals for the last two quarters. All three stores have received low customer satisfaction scores and are experiencing increased employee turnover rates. The high employee turnover has resulted in the store managers hiring many new and relatively inexperienced sales associates, which further contributes to the problem.

The senior management team of the supermarket chain believes that training and development may help decrease employee turnover and increase customer satisfaction. You have been asked to assess training needs and develop a proposal to address the situation in these three stores.

Instructions:

Use scholarly resources and your learning, address the following:

  1. Identify, using simple heuristics, the indicators that show that the specific problems experienced by the three stores can be resolved through training.
  2. Design a needs assessment plan and identify three specific training initiatives you would recommend for these employees. Include the expected outcomes for the three training initiatives in your proposal.
  3. Select one of the specific training initiatives you identified and develop a budget of projected costs to implement this initiative.

Write a seven-to-nine-page training proposal in Word format. Apply APA standards to citation of sources.

Make sure you write in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources; and display accurate spelling, grammar, and punctuation.

 

 
Assignment 2 Grading Criteria
Maximum Points

Identified the specific indicators that problems experienced by the three stores can be resolved through training.

24

Designed a needs assessment plan and recommended three specific training initiatives for these employees. Included the expected outcomes for the three training initiatives in the proposal.

32

Selected one of the identified specific training initiatives and developed a budget of estimated costs to implement this initiative. Used scholarly resources to justify your expenses.

32

Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; and displayed accurate spelling, grammar, and punctuation.

12

Total:

 

 

Assignment 2: Required Assignment 2—Career Development Plan

In this assignment, you will recommend the components of a career development planning program and explain how the plan will integrate the organization’s mission and value statements.

Consider the following scenario:

You work in the HR Department of an electric power company in the southwestern region of the U.S. The company was founded in 1940 and has an excellent reputation as a provider of electricity. It is also considered to be an outstanding corporate citizen and known to be an excellent place to work. It has been ranked among the top three employers in the community for several years.

Its mission is to serve customer’s needs for electric power in ways that provide exceptional value to all stakeholders including customers, shareholders, employees, and the communities in which it operates.

Its values include providing a safe work environment; fairness and respect for customers, employees, shareholders, and partners; honoring commitments to use resources wisely; providing a high quality of work life for its employees; and striving for excellence and having fun.

Given its long history, many of its current employees are children or grandchildren of former employees so there are close family ties to the company as well as a sense of loyalty.

However, technological advancements in the power generation business over the years have resulted in jobs being either redesigned or eliminated. For example, in the past, the company had many employees who read meters, which showed the amount of electricity used by households. Meter readers traveled from house to house each month to log the information for billing purposes. Now meters are read automatically and data is transferred to the billing department via computer. This technological advancement eliminated the need for many employees who were required to resign, be laid off, or be retrained for other positions in the company.

The company faces a challenge as it strives to maintain its reputation as an excellent employer in the community, and, yet leverage advances in technology, which help it increase efficiency and remain competitive.

As a member of the HR team, you have been tasked with the responsibility of drafting a plan for a career development program for the company which will help managers effectively guide their staff in developing individual career development plans that are integrated with and support the company’s mission and values. Your report will be reviewed by senior HR managers as well as executive directors.

The HR department will have conducted a needs assessment as part of its strategic planning process to determine how the company will achieve its goals and objectives over the next 5–10 years. This assessment identifies areas where employees with new skill-sets will be required as well as areas where current employees with skill-sets may need to be either maintained or reduced (laid off).

As part of their annual performance appraisal, all employees will draft a personal and professional development plan on their own which will then be discussed with their manager. This plan should cover a five-year period and be reviewed and adjusted annually. It should include both formal training programs and individual initiatives to support personal and professional development interests.

By combining information about the company’s needs from the needs assessment and employees’ interests from the personal and professional development plans, it will be possible to develop a career planning program for the company that identifies the overlap between the company’s needs and employees’ interests and also detects gaps which could become opportunities for growth in the future. Overlapping areas indicate where the company needs skill-sets and the employees want to develop them while gaps indicate where the company needs skill-sets and there are no current employee interests in that area.

This process should help the company achieve a greater return on investment (ROI) from its training budget thus improving the bottom line. It should also result in lower employee turnover since employees will see that their personal and professional growth and the company’s needs are in alignment so they will be able to stay with the company and meet their personal and professional development goals.

Instructions:

  1. Develop a six-to-eight-page document in Word format detailing how you would approach and organize a program to address needs for development of the company as well as individual employees. Be sure to clearly explain how you would create the plan, but do not create the plan itself. Use the following file naming convention: LastnameFirstInitial_M5_A2.doc.

Address the following in the plan:

  1. Identify the information needed to develop a template that will be used to complete the individual employee’s learning plan.
  2. Identify the information needed in order to develop the company’s needs assessment.
  3. Explain how you would coordinate both the individual employee’s plan and the company’s needs assessment into a comprehensive development plan. Be sure to identify overlaps or gaps.
  4. Explain how you would use this information to create a roadmap for development of a career development program for the company.
  5. Identify other factors that should be considered in this program’s development.
  6. Explain how the proposed plan would help managers effectively guide their staff in developing individual career development plans that are integrated with and support the company’s mission and values.
  1. Next, create a PowerPoint presentation for the senior management explaining how this proposed plan would contribute to the resolution of HR issues facing this company. Use the following file naming convention: LastnameFirstInitial_M5_A2.ppt.

Utilize at least three scholarly sources in your research. Apply APA standards to citation of sources.

Make sure you write in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources; display accurate spelling, grammar, and punctuation.

By

 
Assignment 2 Grading Criteria
Maximum Points

Identified the information needed in order to develop the individual employee’s learning plan.

40

Identified the information needed in order to develop the company’s needs assessment.

36

Explained how both the individual employee’s plan and the company’s needs assessment will be coordinated to identify overlaps and gaps.

44

Explained how this information will be used to create a roadmap for development of a career development program for the company.

36

Identified other factors that should be considered in this program’s development.

36

Explained how the proposed plan would help managers effectively guide their staff in developing individual career development plans that are integrated with and support the company’s mission and values.

44

Developed a PowerPoint presentation to present to senior management explaining how this proposed plan would contribute to the resolution of human resource issues facing this company.

36

Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; and displayed accurate spelling, grammar, and punctuation.

28
Total:
300
100
 

 

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