Total Quality Management of Ritz Carlton Company Questions

I’m working on a management case study and need support to help me study. Please read the case study **“TQM at the Ritz-Carlton”** in Chapter 13, p.391 available in your textbook “Organization Development & Change” (10th ed.) by Cummings, T and Worley, C and answer the following questions: ****Q.1 Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements: -Power. -Information. -Knowledge and skills. -Rewards. ****Q.2 Do you think the Ritz-Carlton’s experience with TQM could be provided as a benchmark to other organizations? Explain your answer in light of the stages for TQM application. **** Q.3 Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations. _ **- Instructions:**_ _Textbook >… _ _Use APA STYLE for references._ _Be sure to cite **at least two scholarly, peer-reviewed references in support of two of your answers and also incorporate the key concepts from the course.**_ _ _

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